Network: The Mortgage Centre
Location: Ottawa, ON
Mortgage Brokers Ottawa (MBO) was opened in 2005 by founders Michael Hapke and Frank Napolitano with an initial plan to operate as a boutique mortgage brokerage with a handful of former bank mortgage specialists. Within three years, MBO had grown to more than 50 licensed agents and had to open a secondary office.
Today, MBO is home to 110 licensed agents, all of whom have access to a unique platform that includes a full sales support staff to handle underwriting, condition fulfillment and appraisal support.
“MBO has done an incredible job educating and coaching consumers on what to expect when negotiating and shopping around for a mortgage,” Napolitano says. “Starting in March, we promoted through many media outlets to stay safe, but also opened the door for customers to safely negotiate their mortgage requirements through videoconferencing, which was much appreciated, as many banks closed their doors for that timeframe. Advice is and has always been about what is best for the client, even if it means advising them to stay with their current financial institution.”