Company: Key Mortgage Partners
Total volume: $71 million
Loans funded: 142
CMP: What was your primary strategy for growing your business in 2019?
RM: My primary strategy for 2019 was to reduce the noise, focus on my core business and not worry about things beyond my control, such as B-20. I continued doing the same high-value activities that drove my business in previous years, but was laser-focused on my processes to ensure the ultimate customer experience
CMP: How did you navigate regulatory changes in 2019?
Rakhi Madan: The only way I know how to navigate anything is with a compass. My compass in 2019 was my ability to truly understand new policies and lender guidelines. That took time and diligence on my part, but it eliminated the stress.