Company: Maximum Mortgage Solutions
Location: British Columbia
Total volume: $72 million
Loans funded: 166
CMP: How did you navigate regulatory changes in 2019?
Brad Unrau: We never looked back – we learned the new rules, accepted them and moved forward. Change only spurs on media attention, conversation and consumer inquiries, so we welcomed the changes and got ready to deal with the incoming questions. Alongside consumer education, we also spent more time with our clients to help them achieve their goals
CMP: What was your primary strategy for growing your business in 2019?
BU: We improved internal systems, from staff to technology, as well as more consistent client communication and follow-up. Also, we took care of our staff members and made sure there is work-life balance.