Company: The Collective Mortgage Group
Location: British Columbia
Total volume: $74.68 million
Loans funded: 153
CMP: What can lenders do to help brokers achieve even higher volumes in 2020?
Chad Oyhenart: Lenders and insurers both can help brokers continue to achieve higher volumes by innovating to make new mortgage products available to consumers and by finding creative ways to help consumers qualify on existing products. Self-employed individuals are one particular group where the industry as a whole could use some further creative solutions
CMP: What’s your strategy to continue growing your business in 2020?
CO: My strategy has always been to find a way to deliver a balance of strong, personalized service while utilizing technology. While the two may seem divergent in theory, the advantage we have as mortgage brokers is to deliver an educated and superior experience to consumers, and technology plays a huge role in that. But the use of technology to deliver an experience to the consumer without personalized service is where we will lead to our own demise.