XMC Mortgage Corporation
Derek Serra began his career with RBC in the mid-1990s. He quickly moved from bank teller to increasingly senior roles, where he led growing teams and achieved record sales. In 2011, Serra was appointed to the first of three regional vice-president roles in key GTA markets; over the next six years, his teams led in client loyalty across Canada, and he was honoured with the LEO Award.
Serra became managing director of XMC Mortgage Corporation in 2018 and has once again achieved success, growth and recognition while building a new brand in a challenging market. “Helping people attracted me to this specialty,” he says. “I enjoy offering guidance around important and complicated decisions that require the insight and training I’ve acquired from two decades in banking. And now, in the broker channel, I love working with the best mortgage brokers, delivering an elevated experience to their clients.”
Above everything else, Serra says it’s all about the people. “I love the story, the connection,” he says. “It’s been a journey. From bank teller to regional vice-president, for 20-plus years, I’ve learned to always prioritize the voice of the customer. Now, as managing director at XMC, I maintain that hands-on approach in the way I manage key corporate accounts, lead my teams and build partnerships within this evolving ecosystem of ours. I’ve cultivated a network and made deep relationships that I cherish. It’s always about the people.”