Business development manager
Years in the industry: 8
Working in the financial services industry, Robert Malcolm knew he loved creating outside-the-box solutions and helping people find solutions to problems. When he wanted a change, he was encouraged to take a look at the mortgage industry, which he found “most promising due to the dynamic field and the agility to adapt to change.”
Now, as a BDM for Equitable Bank, Malcolm has been able to combine his knowledge of the broker channel with a commitment to customer service. Earlier this year, he was recognized for his efforts as a finalist for BDM of the Year at the 2019 Canadian Mortgage Awards.
Malcolm considers some of the biggest challenges in the mortgage industry to be “keeping up with the multitude of alternative qualifying sources that consumers have for financing and clients being unprepared for the new reality of obtaining financing due to B-20. Using a mortgage broker is more important than ever when purchasing a home.”