The contact and services centre of one of Canada’s largest mortgage financing companies recently earned a prestigious citation courtesy of the Contact Center Employer of Choice’s award program, which aims to give greater prominence to call centres that are a cut above their industry compatriots.
In a June 15 press release, the CCEOC announced its awarding of the Gold level certification to MCAP
’s Mortgage Servicing Centre in recognition of its work environment, cultural alignment among its workforce, and greater employee engagement and performance.
Over the past few months, the Servicing Centre focused on, among others, enticing the best and most qualified candidates, motivating the workforce, and providing more opportunities for employee development.
“This award differentiates MCAP as one of the best contact centre operations to work for in Canada,” CCEOC president Jeff Doran stated in the news release.
“Achieving the Gold level designation is an outstanding accomplishment. This is a direct reflection of management’s ability to create a fun, productive and successful team environment. It’s a true testimonial to the hard work and dedication exhibited by all front line, support and supervisory staff,” Doran said.
The award would permit MCAP, which currently has around $55 billion in mortgages under administration, to use the CCEOC logo in promotional material.
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