Brokers: CAAMP will investigate RBC complaint
First hurdle cleared: CAAMP will in fact mount an investigation into that RBC document responsible for setting off a firestorm of criticism, MortgageBrokerNews.ca has learned, fueling hopes the bank will ultimately be held accountable.
Lender: RBC document suggests need for independent broker association
The RBC brouhaha has highlighted the need for a national association exclusively broker in advocacy and membership, said a veteran lender of the broker channel and, of all things, the banking industry.
RBC facing formal complaints from CAAMP members
At least two CAAMP members have moved to initiate formal complaints against RBC, alleging the mega bank violated no less than three rules set out in the association's code of conduct.
CAAMP: RBC must 'deal' with specialist
It’s up to RBC to ensure all 1,400 of its mortgage specialists convey accurate information about the broker channel, CAAMP’s president said Wednesday, suggesting the big bank must also “deal” with the individual responsible for drawing his members’ fire.
Newspaper supplement causes broker confusion
CAAMP is setting the record straight about its contribution to a mortgage advertising supplement in last Wednesday’s Globe and Mail, answering member confusion about who, in fact, paid for it.
Déjà vu: Another RBC mortgage specialist riles brokers
Controversial statements from another RBC mortgage specialist have now resurfaced – again in B.C. and again attracting broker ire.
RBC to brokers: We apologize
With multiple statements, RBC moved to distance itself from the controversial flyer of one of its mobile mortgage specialists – apologizing for its unflattering and inaccurate depiction of brokers.
Controversial document infuriates brokers
Them’s fighting words: A document from an RBC employee outlining the differences between mortgage brokers and specialists is drawing the ire of brokers – charging it mischaracterizes their work, their qualifications and their motives.
MCAP going after the Big Five
Mortgage lender MCAP is taking direct aim at the big banks, with bonuses for brokers bringing in clients who would otherwise renew or refinance with the Big Five.
Security Breach: What brokers are doing to guard their clients' privacy
In the wake of client privacy breaches of mortgage brokers a few years ago, the industry has improved security measures. John Tenpenny found out what some brokerages and brokers are doing to ensure the personal information of mortgage broker clients isn’t compromised