Manulife partners with broker channel player

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Manulife Bank announced Monday a partnership with Paradigm Quest, which will handle the bank’s mortgage underwriting and funding support.

"Expanding our distribution through mortgage brokers nation-wide ensures our customers are able to access our products and services in the way that works best for them," Rick Lunny, president and chief executive officer at Manulife Bank. "Partnering with Paradigm Quest allows us to seamlessly work with mortgage brokers and leverage an award-winning service delivery model."

The pilot phase kicked off Monday, according to a release by Manulife.

"Commencing this spring, Manulife Bank-certified brokers will enjoy outstanding products and world class servicing that our partnership brings, and this will assist with their business growth and client needs, " Kathy Gregory, CEO and founder of Paradigm Quest said.  "We're extremely honoured and confident in this partnership.  Manulife Bank is offering Canadians powerful mortgage products that are simple and easy-to-use, backed by Manulife's leading global brand, and processed by Paradigm, a leading BPO in loan origination underwriting, servicing and collections.

Paradigm also expressed its continued focus on the mortgage broker channel.

Paradigm's primary focus is to continuously innovate in order to provide best-in-class service to the Canadian mortgage broker channel,” Gregory said. “Paradigm's proprietary end-to-end processing platform enables Paradigm to offer its clients superior service levels, consistent risk assessment, reliable reporting and comprehensive compliance monitoring."

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