Brokers on lenders survey: full results

by |

Every year CMP conducts a brokers on lenders survey and this year's results appeared in issue 4.7 (July), out this week. But there wasn't room for all of the results for all of the lenders so we were only able to list the top ten for each category. The following is a complete alphabetical list of every lender that recieved more than 50 votes on this year's survey, along with their scores, which were graded from one (very poor) to five (very good).

Abode Mortgage Corporation
Approval/ loan turnaround times 3.47
BDM support 4.18
Broker support (training, information seminars etc) 2.95
Interest Rates 3.27
IT and electronic/ technology 2.86
Overall service level to brokers 3.45
Product Range 2.87
Satisfaction Index on Overall credit policy 3.54
Transparency of commission structure 4.08
Underwriter support 3.27
Overall Average 3.41

Bridgewater Bank
Approval/ loan turnaround times 3.55
BDM support 3.89
Broker support (training, information seminars etc) 2.99
Interest Rates 3.01
IT and electronic/ technology 2.84
Overall service level to brokers 3.54
Product Range 3.44
Satisfaction Index on Overall credit policy 3.45
Transparency of commission structure 3.90
Underwriter support 3.51
Overall Average 3.42

Equitable Trust
Approval/ loan turnaround times 3.58
BDM support 3.56
Broker support (training, information seminars etc) 3.04
Interest Rates 3.06
IT and electronic/ technology 2.66
Overall service level to brokers 3.40
Product Range 2.76
Satisfaction Index on Overall credit policy 3.26
Transparency of commission structure 3.67
Underwriter support 3.68
Overall Average 3.28

First National
Approval/ loan turnaround times 4.48
BDM support 3.76
Broker support (training, information seminars etc) 3.44
Interest Rates 3.80
IT and electronic/ technology 4.38
Overall service level to brokers 4.22
Product Range 3.35
Satisfaction Index on Overall credit policy 3.87
Transparency of commission structure 4.26
Underwriter support 4.22
Overall Average 3.98

First Line Mortgages
Approval/ loan turnaround times 2.04
BDM support 3.59
Broker support (training, information seminars etc) 3.42
Interest Rates 3.51
IT and electronic/ technology 2.99
Overall service level to brokers 2.72
Product Range 4.06
Satisfaction Index on Overall credit policy 3.06
Transparency of commission structure 3.66
Underwriter support 2.77
Overall Average 3.18

Home Trust
Approval/ loan turnaround times 3.52
BDM support 3.41
Broker support (training, information seminars etc) 2.98
Interest Rates 3.50
IT and electronic/ technology 2.57
Overall service level to brokers 3.61
Product Range 3.36
Satisfaction Index on Overall credit policy 3.43
Transparency of commission structure 3.73
Underwriter support 3.72
Overall Average 3.39

ING Direct
Approval/ loan turnaround times 3.56
BDM support 3.45
Broker support (training, information seminars etc) 2.84
Interest Rates 3.87
IT and electronic/ technology 3.03
Overall service level to brokers 3.51
Product Range 3.13
Satisfaction Index on Overall credit policy 3.42
Transparency of commission structure 4.13
Underwriter support 3.54
Overall Average 3.45

Laurentian B2B Trust
Approval/ loan turnaround times 2.81
BDM support 3.06
Broker support (training, information seminars etc) 2.38
Interest Rates 3.37
IT and electronic/ technology 2.40
Overall service level to brokers  3.10
Product Range 3.50
Satisfaction Index on Overall credit policy 2.90
Transparency of commission structure 3.42
Underwriter support 3.04
Overall Average 3.01

Macquarie
Approval/ loan turnaround times 3.39
BDM support 3.64
Broker support (training, information seminars etc) 3.13
Interest Rates 3.64
IT and electronic/ technology 2.91
Overall service level to brokers 3.48
Product Range 3.05
Satisfaction Index on Overall credit policy 3.25
Transparency of commission structure 3.74
Underwriter support 3.44
Overall Average 3.37

MCAP
Approval/ loan turnaround times 3.60
BDM support 3.44
Broker support (training, information seminars etc) 2.93
Interest Rates 3.95
IT and electronic/ technology 3.60
Overall service level to brokers 3.45
Product Range 3.41
Satisfaction Index on Overall credit policy 3.31
Transparency of commission structure 3.83
Underwriter support 3.45
Overall Average 3.50

Merix
Approval/ loan turnaround times 3.33
BDM support 3.91
Broker support (training, information seminars etc) 3.21
Interest Rates 3.94
IT and electronic/ technology 3.52
Overall service level to brokers 3.60
Product Range 3.34
Satisfaction Index on Overall credit policy 3.38
Transparency of commission structure 3.65
Underwriter support 3.51
Overall Average 3.54

National Bank
Approval/ loan turnaround times 2.43
BDM support 3.03
Broker support (training, information seminars etc) 2.55
Interest Rates 2.50
IT and electronic/ technology 2.41
Overall service level to brokers 2.74
Product Range 3.12
Satisfaction Index on Overall credit policy 2.75
Transparency of commission structure 3.51
Underwriter support 2.77
Overall Average 2.78

Resmor
Approval/ loan turnaround times 3.20
BDM support 3.32
Broker support (training, information seminars etc) 2.77
Interest Rates 3.14
IT and electronic/ technology 2.75
Overall service level to brokers 3.26
Product Range 2.79
Satisfaction Index on Overall credit policy 3.16
Transparency of commission structure 3.59
Underwriter support 3.26
Overall Average 3.13

Scotia Mortgage Authority
Approval/ loan turnaround times 2.95
BDM support 3.20
Broker support (training, information seminars etc) 2.71
Interest Rates 3.43
IT and electronic/ technology 3.33
Overall service level to brokers 3.04
Product Range 3.85
Satisfaction Index on Overall credit policy 3.10
Transparency of commission structure 3.68
Underwriter support 3.33
Overall Average 3.26

Street Capital
Approval/ loan turnaround times 3.49
BDM support 3.87
Broker support (training, information seminars etc) 3.15
Interest Rates 3.64
IT and electronic/ technology 2.75
Overall service level to brokers 3.47
Product Range 3.20
Satisfaction Index on Overall credit policy 3.35
Transparency of commission structure 3.73
Underwriter support 3.55
Overall Average 3.42

TD Canada Trust
Approval/ loan turnaround times 3.01
BDM support 3.07
Broker support (training, information seminars etc) 2.77
Interest Rates 3.26
IT and electronic/ technology 2.87
Overall service level to brokers  3.06
Product Range 3.52
Satisfaction Index on Overall credit policy 3.27
Transparency of commission structure 3.73
Underwriter support 3.12
Overall Average 3.17