Brokers on lenders survey: full results

Brokers on lenders survey: full results

Every year CMP conducts a brokers on lenders survey and this year's results appeared in issue 4.7 (July), out this week. But there wasn't room for all of the results for all of the lenders so we were only able to list the top ten for each category. The following is a complete alphabetical list of every lender that recieved more than 50 votes on this year's survey, along with their scores, which were graded from one (very poor) to five (very good).

Abode Mortgage Corporation
Approval/ loan turnaround times 3.47
BDM support 4.18
Broker support (training, information seminars etc) 2.95
Interest Rates 3.27
IT and electronic/ technology 2.86
Overall service level to brokers 3.45
Product Range 2.87
Satisfaction Index on Overall credit policy 3.54
Transparency of commission structure 4.08
Underwriter support 3.27
Overall Average 3.41

Bridgewater Bank
Approval/ loan turnaround times 3.55
BDM support 3.89
Broker support (training, information seminars etc) 2.99
Interest Rates 3.01
IT and electronic/ technology 2.84
Overall service level to brokers 3.54
Product Range 3.44
Satisfaction Index on Overall credit policy 3.45
Transparency of commission structure 3.90
Underwriter support 3.51
Overall Average 3.42

Equitable Trust
Approval/ loan turnaround times 3.58
BDM support 3.56
Broker support (training, information seminars etc) 3.04
Interest Rates 3.06
IT and electronic/ technology 2.66
Overall service level to brokers 3.40
Product Range 2.76
Satisfaction Index on Overall credit policy 3.26
Transparency of commission structure 3.67
Underwriter support 3.68
Overall Average 3.28

First National
Approval/ loan turnaround times 4.48
BDM support 3.76
Broker support (training, information seminars etc) 3.44
Interest Rates 3.80
IT and electronic/ technology 4.38
Overall service level to brokers 4.22
Product Range 3.35
Satisfaction Index on Overall credit policy 3.87
Transparency of commission structure 4.26
Underwriter support 4.22
Overall Average 3.98

First Line Mortgages
Approval/ loan turnaround times 2.04
BDM support 3.59
Broker support (training, information seminars etc) 3.42
Interest Rates 3.51
IT and electronic/ technology 2.99
Overall service level to brokers 2.72
Product Range 4.06
Satisfaction Index on Overall credit policy 3.06
Transparency of commission structure 3.66
Underwriter support 2.77
Overall Average 3.18

Home Trust
Approval/ loan turnaround times 3.52
BDM support 3.41
Broker support (training, information seminars etc) 2.98
Interest Rates 3.50
IT and electronic/ technology 2.57
Overall service level to brokers 3.61
Product Range 3.36
Satisfaction Index on Overall credit policy 3.43
Transparency of commission structure 3.73
Underwriter support 3.72
Overall Average 3.39

ING Direct
Approval/ loan turnaround times 3.56
BDM support 3.45
Broker support (training, information seminars etc) 2.84
Interest Rates 3.87
IT and electronic/ technology 3.03
Overall service level to brokers 3.51
Product Range 3.13
Satisfaction Index on Overall credit policy 3.42
Transparency of commission structure 4.13
Underwriter support 3.54
Overall Average 3.45

Laurentian B2B Trust
Approval/ loan turnaround times 2.81
BDM support 3.06
Broker support (training, information seminars etc) 2.38
Interest Rates 3.37
IT and electronic/ technology 2.40
Overall service level to brokers  3.10
Product Range 3.50
Satisfaction Index on Overall credit policy 2.90
Transparency of commission structure 3.42
Underwriter support 3.04
Overall Average 3.01

Macquarie
Approval/ loan turnaround times 3.39
BDM support 3.64
Broker support (training, information seminars etc) 3.13
Interest Rates 3.64
IT and electronic/ technology 2.91
Overall service level to brokers 3.48
Product Range 3.05
Satisfaction Index on Overall credit policy 3.25
Transparency of commission structure 3.74
Underwriter support 3.44
Overall Average 3.37

MCAP
Approval/ loan turnaround times 3.60
BDM support 3.44
Broker support (training, information seminars etc) 2.93
Interest Rates 3.95
IT and electronic/ technology 3.60
Overall service level to brokers 3.45
Product Range 3.41
Satisfaction Index on Overall credit policy 3.31
Transparency of commission structure 3.83
Underwriter support 3.45
Overall Average 3.50

Merix
Approval/ loan turnaround times 3.33
BDM support 3.91
Broker support (training, information seminars etc) 3.21
Interest Rates 3.94
IT and electronic/ technology 3.52
Overall service level to brokers 3.60
Product Range 3.34
Satisfaction Index on Overall credit policy 3.38
Transparency of commission structure 3.65
Underwriter support 3.51
Overall Average 3.54

National Bank
Approval/ loan turnaround times 2.43
BDM support 3.03
Broker support (training, information seminars etc) 2.55
Interest Rates 2.50
IT and electronic/ technology 2.41
Overall service level to brokers 2.74
Product Range 3.12
Satisfaction Index on Overall credit policy 2.75
Transparency of commission structure 3.51
Underwriter support 2.77
Overall Average 2.78

Resmor
Approval/ loan turnaround times 3.20
BDM support 3.32
Broker support (training, information seminars etc) 2.77
Interest Rates 3.14
IT and electronic/ technology 2.75
Overall service level to brokers 3.26
Product Range 2.79
Satisfaction Index on Overall credit policy 3.16
Transparency of commission structure 3.59
Underwriter support 3.26
Overall Average 3.13

Scotia Mortgage Authority
Approval/ loan turnaround times 2.95
BDM support 3.20
Broker support (training, information seminars etc) 2.71
Interest Rates 3.43
IT and electronic/ technology 3.33
Overall service level to brokers 3.04
Product Range 3.85
Satisfaction Index on Overall credit policy 3.10
Transparency of commission structure 3.68
Underwriter support 3.33
Overall Average 3.26

Street Capital
Approval/ loan turnaround times 3.49
BDM support 3.87
Broker support (training, information seminars etc) 3.15
Interest Rates 3.64
IT and electronic/ technology 2.75
Overall service level to brokers 3.47
Product Range 3.20
Satisfaction Index on Overall credit policy 3.35
Transparency of commission structure 3.73
Underwriter support 3.55
Overall Average 3.42

TD Canada Trust
Approval/ loan turnaround times 3.01
BDM support 3.07
Broker support (training, information seminars etc) 2.77
Interest Rates 3.26
IT and electronic/ technology 2.87
Overall service level to brokers  3.06
Product Range 3.52
Satisfaction Index on Overall credit policy 3.27
Transparency of commission structure 3.73
Underwriter support 3.12
Overall Average 3.17

 

 

3 Comments
  • Sharon Senior Jeffrey 2009-07-30 4:39:41 AM
    I can see why First National is #1, I had my first deal approved by them and it was a great experience..I was contacted right away via email by the underwriter who then gave me the contact information where to send my full documents...They will definitely be my #1 Lender.....Keep up the Great Job!
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  • Randy Sawatzky 2009-07-30 6:07:20 AM
    I have been dealing with First National for a few years now and I am very satisfied with the underwriters that I have had dealings with, they have been very friendly, personable, & there support is awesome. When I have a question or a concern about any deal that is either exsisting or one that I want to see if it will fit into First Nationals Guide lines, the underwriters and BDM's that I have spoke with ( even when they are so busy) have taken the time to help me, thank you again everyone at First National, you are always going to be my number one lender.
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  • Jason Dornstauder 2009-08-01 2:29:28 AM
    There is Nobody Better At It!
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