Client communication: digital vs analogue
As blogs, newsletters and videos become normal modes of client communication, financial services professionals are heading into a brave new world of digitization. But while new online communication channels can’t be ignored, old school communications are key to connecting with your customers’ enduringly analogue, emotional hearts.
Brokers call for more oversight
Brokers have been frustrated by too much government oversight in certain areas, but when it comes to this one issue, many believe the government should step in.
Housing start data revealed
Multi-unit starts in three regions paved the way for an increase in overall Canadian housing starts in May, but a slight moderation is also in the offing.
MIC consolidation the answer to increased regulations?
One industry player expects Mortgage Investment Corporations to go the consolidation route in the face of increased regulatory oversight.
Turnaround times festering issue
Lenders are offering brokers false promises in answer to a very big gripe.
A moderate slowdown in one major condo market
Brokers in this one major market may have noticed a decline in clients seeking mortgage for condos – and that trend may continue with fewer starts being reported as well.
Lenders to be more consistent with prepayment penalties
Broker frustrations about inconsistent payment penalties have sparked a creative solution.
RBC fast foreclosure threatens ‘average' Canadians
With household debt at record levels, one B.C. man’s fast foreclosure serves as a cautionary tale for the rest of Canadians.
How Gen-X can work with millennials
Those workers who make up the millennial age group have surpassed their Generation X elders in North America – but the demographic of those approving the loans remains in the mid-50s in age.
Premiums may be high, but there is a reason for it
Brokers have been frustrated by tightened underwriting from both the insurers and the monolines, and one lender has stepped up to provide some more clarity on how premiums are determined.