8 secrets road reps told MBN

8 secrets road reps told MBN

8 secrets road reps told MBN A high-volume road rep at one of the Big Five is sharing a laundry list of secrets with MortgageBrokerNews.ca, including just how many deals he loses to brokers and the real reason why mortgage specialists return to the bank after a stint in the broker channel.

The following information – collected over the course of an extensive interview Saturday with MortgageBrokerNews.ca editor Vernon Clement Jones-- was shared on condition of anonymity. It nonetheless reflects the observations and analysis of not only a leading road rep with CIBC but presumably many of his counterparts at big banks across the country.
  1. Road reps lose about 10-15 per cent of their deals to mortgage brokers. “That’s almost always on rate and not because of any service deficit,” according to the GTA mortgage specialist, “and it’s been a relatively consistent (figure) over the last five years.” So brokers aren’t gaining or losing momentum in today’s mortgage war.”
  2. Road reps do respect mortgage brokers as fellow salesmen and women. “We do, however, see ourselves as superior to branch mortgage specialists, who generally are more reliant on walk-ins and aren’t (hustling) for deals like road reps or brokers.”
  3. Ouch! Warning, this one may hurt: “Many road reps who go over to the broker channel often come back to the bank,” said the source, “and it’s not because they can’t make it without a big bank name behind them. No, it’s because the deals that come to them as brokers aren’t generally of the quality that we see in the bank, and doing the broker deals can make you feel a little dirty. The prestige isn’t there.”
  4. Road reps see the broker value proposition as focused on rate and rate alone. “I would say that broker rates tend to be about 10% lower than ours. Which isn’t to say that we won’t match those rates in many cases.”

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12 Comments
  • Ron Butler 2015-03-30 11:43:16 AM
    This is mildly interesting but I don't think I would describe this information as a secret. Mobile bank reps are often knowledgeable about their products, skilled and hard working and there is very little question that they originate a big share of Canadian mortgages
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  • mat 2015-03-30 12:01:55 PM
    #3 is pretty funny.
    "make you feel a little dirty, the prestige isn't there".

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  • Ron Butler 2015-03-30 12:08:11 PM
    Yeah, I thought about the "little dirty" comment. Odd, but maybe it reflects going from triple A deals to B deals. Here's a fact: I have interviewed many mobile bank reps for our salaried mortgage agent jobs and they all do get a kick out portraying themselves as "bankers" and to be fair; the Canadian Banks spend a several hundred million a year promoting themselves to Canadians so the reps may as well trade on it.
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