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Mortgage Broker News | 26 Aug 2014, 10:59 AM Agree 0
Whether it’s with your clients or your staff, conflict is an inevitable part of being a broker. But there are ways of approaching confrontations without escalating the issue further.
  • Angela Wong-Liao - Invis Inc | 26 Aug 2014, 12:35 PM Agree 0
    I fully agree with Phil Schibeci, we can resolve conflicts if we dig out the facts objectively first and listen carefully to both sides prior to carefully evaluating and finding a solution to resolve the conflicts. I managed people for a few years when I was working at the bank and I find most of the conflicts originated from misunderstanding and attitude.
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