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Mortgage Broker News | 27 Jul 2010, 09:45 AM Agree 0
CMP asks you... Who is Canada's most broker-friendly lender?
  • Doug Mawer | 14 Jul 2010, 03:59 AM Agree 0
    Maybe you should have a vote and publish the most unfriendly broker. Earning the most friendly title doesn't create competition. But the possibility of being published as the most unfriendly will certainly cause lenders to review their broker relation policies, or at minimum, weed out some unsavory underwriters.
  • Marjorie Stewart | 14 Jul 2010, 04:40 AM Agree 0
    First National wins hands down - They are fast, don't have pages and pages of conditions an the don't treat brokers differently whether they are high or low volume. Their people are pleasant too!!
  • vittorio oliverio | 14 Jul 2010, 04:47 AM Agree 0
    here is my answer: A lender can be friendly to begin with, I have lots of those, but the lender in my book becomes friendly when after the fact they treat my client(not theirs) with respect even when things go bad. My broker friendly lender contact me when there are problems to see if I can help my client out, when that happens we have been able to fix the problem before it becomes a big problem. a broker friendly lender does not fight tooth and nail with me when it comes time for renewal and tries to help me put my client in the best possible position and if that means switching the client than they do not make a fuss. my broker friendly lender does not undermine me when it comes to renewing a client instead they work with me so they can keep the client and they work on figuring out what is the best for the client and for me. that is what a broker-friendly lender does. last thing beware of a wolf in sheep clothing--some lender make friendly but when it comes to cruch time they have no problem leaving you with big mess to clean up. The Lender that helps you on every turn is the best broker-friendly lender to me.
  • Aaron Coleman | 14 Jul 2010, 04:49 AM Agree 0
    It's First National and it's not even close.
  • Mike | 14 Jul 2010, 04:51 AM Agree 0
    First National will probably win this with a high level of customer service. However, not paying trailer fees and keeping clients is NOT broker friendly.
  • Linda | 14 Jul 2010, 11:42 AM Agree 0
    First National & BWB,great service!Quick turnaround,
    Broker Friendly regardless of Volumes,some Lender's will only give great service to the big volume Broker's,Other Lender's are one deal at a time, that's what will bring great success at the end of the Day.
  • Russ Cameron | 16 Jul 2010, 03:20 AM Agree 0
    Friendly is great but very easy..just treat your customers and everyone you deal with like your mom or dad or brother or sister..the more difficult part is to have the accurate knowledge to assist customers as they are the only reason your here financially. Also be prepared to do somethings for people for nothing and they will usually come back when they need real help// Russ
  • Don Demmings | 23 Jul 2010, 06:09 AM Agree 0
    First National is good-I will give you that...but I have to speak up for the service and excellent communication I receive from Home Trust. You call the BDM ...he answers the phone ..not voice mail as a rule. The underwriter call when they have a question. When I call because I have a question I am not left feeling that I am a bother...those things work for me-they seem to understand WHO THEIR "customer" is.Good on them
  • Ken | 23 Jul 2010, 10:41 PM Agree 0
    In this business I have a phrase called "Earn Your Stripes". If you are a status broker with any lender they should be taking care of business. The new ones who knock on the door seem friendly (as our peers prev mentioned) but the story after the fact becomes the bottom line. Many lenders make promises they cannot keep. MCAP has my vote from the sales side, to the underwriting in new and existing, and their clients service department actually picks up the phone and deals with the issues at hand. Their exec team has turned the page and all ears are open! It's always a personal preference - what's best for your client and your company - the stories are endless.
  • Michael D | 28 Jul 2010, 02:35 AM Agree 0
    Over the years I have found the biggest aggrevation with lenders has been their consistancy or lack of. Most have their good and bad times but I agree that First Nat has been very consistant over time with their policies and underwriting. I am a huge fan of MCAP as I find the underwriting is currently consistant the fulfilment specialist is reachable and helpful which allows for a very smooth process.
  • Richard | 29 Jul 2010, 02:02 AM Agree 0
    I have found that First National is by far the best in broker and client service.
  • Richard | 29 Jul 2010, 02:02 AM Agree 0
    I have found that First National is by far the best in broker and client service.
  • John | 29 Jul 2010, 03:01 AM Agree 0
    We are a small brokerage here in NL but you wouldn't know it when dealing with 1st National and Home Trust. Both underwriters work their buts off to get the deal done. Even when we screw up, they patiently tell us what we missed. Got to meet both of them at CAAMP and here at the office.
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