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Mortgage Broker News | 28 Feb 2011, 10:00 AM Agree 0
Although 75 per cent of Canadians surveyed say their trust in banks has stayed the same or has increased in the past 12 months, almost 64 per cent say they plan to switch banks or have already done so because of service quality issues, says an Ernst & Young report released Monday.
  • Tracy Luciani Price | 05 Mar 2011, 01:12 AM Agree 0
    This is where we can make huge gains as mortgage brokers. We as an industry are service oriented and clients notice the huge difference. People are just plain sick of lousy service from the banks. "Your call is important to us," is their message and then they leave you on hold for 30 minutes.
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